At phvip, your privacy is taken seriously. This page explains exactly what personal information we collect, why we collect it, how it is used, and what rights you have as a player in the Philippines. Reading this policy helps you stay informed and in control of your data.
Last updated: 2025. This policy applies to all registered members and visitors of phvip.
When you register an account on phvip, we collect the information you submit directly — including your full name, date of birth, email address, and mobile number. This data is required to create and verify your account, process your transactions in Philippine pesos (PHP), and keep your account secure. We may also collect a government-issued ID when identity verification is required before processing a withdrawal. All information you provide is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the details you submit are accurate and up to date at all times.
When you browse or use the phvip platform, we automatically collect certain technical information to help us operate and improve the service. This includes your IP address, device type, browser version, operating system, and the pages or features you interact with during your session. We also record login timestamps, session duration, and in-app activity to detect unusual behaviour and protect your account from unauthorised access. This technical data is never used to identify you personally beyond what is necessary for security and platform performance. Aggregated, anonymised usage data may be used internally to improve the overall player experience on our mobile-first platform.
All deposits and withdrawals on phvip are processed in Philippine pesos (PHP) through local payment channels. We collect transaction records — including amounts, timestamps, payment method references, and account identifiers — to process your payments accurately and maintain a complete financial history for your account. These records are also used to comply with applicable financial regulations and to investigate any disputed transactions. phvip does not store full card numbers or sensitive payment credentials on its servers; payment processing is handled by our trusted payment partners. Transaction records are retained for the period required by applicable law and our internal compliance obligations.
phvip uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may remain on your device to improve your next visit. You can manage or disable cookies through your browser settings, but doing so may affect certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our use of cookies is limited to what is necessary for the platform to operate smoothly and securely.
We are committed to giving you clear, meaningful control over your personal data.
You may request a copy of the personal data we hold about you at any time by contacting [email protected]. We will respond to verified access requests within a reasonable timeframe. Your request will be handled with full confidentiality and care.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly from your account settings, or contact our support team for assistance with more complex changes.
You may request the deletion of your personal data, subject to our legal and regulatory obligations to retain certain records. Requests for account closure and data deletion can be submitted to [email protected]. We will confirm the outcome of your request in writing.
phvip employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their duties. We conduct regular internal reviews of our data handling practices to ensure they remain appropriate and effective. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. Your account is also protected by password authentication, and we strongly encourage you to use a strong, unique password and to never share your login credentials with anyone.
We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes — ever. Data may be shared with trusted service providers (such as payment processors and identity verification partners) only to the extent necessary to operate the platform, and always under strict confidentiality agreements. Any third party that handles your data on our behalf is required to meet the same data protection standards that we apply internally. If you have any concerns about how your data is being handled, please reach out to us directly at [email protected] and we will address your concern promptly and transparently.
If you have any questions about this Privacy Policy or how phvip handles your personal data, contact us at [email protected] or visit our FAQ for quick answers.